tag:blogger.com,1999:blog-210044742011-12-27T03:55:57.041-08:00Technology TakeawaysVinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.comBlogger841100tag:blogger.com,1999:blog-21004474.post-41448962960797496702011-08-28T08:04:00.000-07:002011-08-28T12:19:22.892-07:00

Last 2 weeks, India witnessed an unprecedented nonviolent & peaceful agitation to pursue government and parliament to enact an anti corruption law. It involved one man, a Gandhian, named "Anna Hazare" going on fast demanding immediate enactment of the law. Thousands across India supported & participated in the agitation. As the health of the fasting 74 year old Anna deteriorated government,

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-52636862222968718002010-11-28T09:23:00.000-08:002010-11-28T11:29:52.119-08:00

Sometime back, I was invited to participate in a Round-Table discussion by Welingkar Institute @ Matunga, Mumbai. The theme of the roundtable was Empowering India. At the end of the round-table, participant's views were sought on new breed of MBAs - Business Designers & Business Design.Business Design was very aptly defined by one of the participants as design of Strategy, Product, and Process.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-55997721907281616782010-08-07T11:49:00.000-07:002010-08-07T12:01:41.728-07:00

In one of the on-line forums, a colleague posted question on processes in end user organisations to ensure effective delivery by IT functions.A number of times, while implementing any process framework, the focus is on the letter rather than the spirit of the framework. Process framework needs to be adapted and not adopted. The emphasis is always implementing processes as they are rather than

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-15242587213003185502009-12-27T05:20:00.000-08:002009-12-27T06:05:28.688-08:00

Last week, I attended a 2 day course on ISO 27001: Information Security Management System. The course was meant for auditors and as part of the course we discussed the relevance of Business Impact Analysis (BIA) and Risk Assessment (RA) in the context of Information Security Management System (ISMS). The questions that was asked was what comes first: BIA or RA?My immediate response was Risk

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-89748234691239128202009-12-20T08:44:00.000-08:002009-12-20T10:26:16.668-08:00

I always thought that the answer to this question was very obvious! A big YES! But a recent discussion on IIBA group on LinkedIn generated mixed responses. In fact a large number of respondents felt that business analysis method and tools were more important than the domain knowledge.In my opinion, Business Domain knowledge alone may not guarantee success to a business analyst but lack of it

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-86186303315264675322009-09-12T14:20:00.000-07:002009-09-12T21:39:31.825-07:00

I was invited to participate in a round-table discussion organised by Welingkar institute. The topic was Digital Convergence.Before I share my takeaways and thoughts on the topic, I must say that it was a very professionally organized event. Students management was excellent and so was the format of the round-table, conduct of the participants & moderation. Welingkars' have amazing infrastructure

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com2tag:blogger.com,1999:blog-21004474.post-5204499963742018402009-09-06T12:06:00.000-07:002009-09-06T13:02:16.456-07:00

In the last few months, I have been extremely busy with the launch of our start-up venture and have been guilty of not blogging! Probably, I am not managing my time as well as I should have been. But hopefully, now on, I will be regular!While I have been working on an exciting project, I have also been associated with an initiative to launch Mumbai Chapter of IIBA - International Institute of

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-11569438751844667522009-03-22T06:22:00.000-07:002009-03-22T07:12:50.322-07:00

Recently, we had an internal workshop to discuss the project plan for our start-up insurance venture in India. The facilitator of our workshop, who was coming from our overseas office requested an electronic whiteboard for the workshop. We procured the board and ensured that the board was installed at the site of the workshop on the previous evening. Hoping to impress our guest that in India

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1226377209979730242009-01-31T10:55:00.000-08:002009-01-31T12:05:10.359-08:00

As we are evaluating an IT partner for the start-up Insurance company that I am working for, more than one prospective IT partner have offered to work with us on Operations as a Service or Business in a Box model.What is Operations as a Service or Business in a Box Model?As part of the model, IT partner would take complete responsibility for back-office business process execution as well as IT

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-44545323768802858782009-01-17T22:43:00.000-08:002009-01-18T11:03:16.762-08:00

Last week, a friend sought my advice on whether her company should implement single process management infrastructure to automate & manage their enterprise-wide process management needs. The insurance company she works for is evaluating BPM system / application to automate travel reimbursement process. While doing so, the company is also exploring the possibility to utilise the same process

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-22761030937362791352009-01-10T21:57:00.000-08:002009-01-11T21:49:22.187-08:00

Let me be absolutely honest. I have not been a great fan of Web 2.0 in enterprise applications space. I felt that proponents and analysts are creating hype out of nothing. But my recent experience with Google Apps is forcing me to alter my views about Web 2.0.I am now working with a start-up insurance venture in India. Currently the venture is in project phase. We are a team of 15 members

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-7901090446056291582009-01-03T19:44:00.000-08:002009-01-03T20:40:03.438-08:00

Happy New Year! May the new year be brighter and happier to all! I know, off-late, I have not been able to blog for a number of reasons or should I say excuses. But I have also realised that last few months I have been hopelessly out of touch with the latest in the IT world, which is not such a wise idea. So, you will keep hearing from me more often!And here is the most impressive new year advise

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-86214151286377458872008-10-05T04:49:00.000-07:002008-10-05T05:30:13.312-07:00

In Q&A series, Vinayak answers emails and questions from readers. For privacy reasons, name as well as any specific references which may reveal questioner's identity are not published.Question:I know very little about Business Process Management, but I want to be a BPM certified Professional. So could you please help me out with the procedure to prepare on the same.Currently I am working as a

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-84528749546704133942008-10-02T04:10:00.000-07:002008-10-02T10:25:21.639-07:00

Recently I attended a seminar on Information Management organised by IDC India. It was a half day event and most of the speakers gave fundamental and theoretical gyan on the need for Information Management tools such as Business Intelligence. There was one exception though. Sanjay Deshmukh of Business Objects - now acquired by SAP - made an interesting presentation. Theme of his presentation was

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-56594244295808331682008-09-28T05:48:00.000-07:002008-09-28T09:47:41.938-07:00

I am a bit disappointed by my recent experiences on BPM systems. BPM systems have been used by many insurance companies here in India to automate New Business application. The insurance business in India tends be such skewed that 50% of the monthly business comes in the last 7 days and 30% of the annual business comes in the last month. Typically, peak daily business for operations team tends be

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-45836778103300647882008-06-30T05:31:00.000-07:002008-06-30T08:42:04.150-07:00

My opinion was sought recently on a proposal to implement two factor authentication in the form of a security token for our (a Life Insurance Company) customer portal. There are two considerations 1. Risk Exposure, and2. Convenience and Ease of useRisk Exposure depends on the information displayed and transactions facilitated on the portal. To a large extent these two elements determine the

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-26570918724614291732008-06-25T07:24:00.000-07:002008-06-25T09:53:01.924-07:00

My organisation agreed to be a reference for the BPM system that we have implemented. In the last couple of months we provided reference to two of this vendor’s prospects. The first one was a retail lending financial services organization based in North America and the second one, a diversified business conglomerate in South America. I find this interesting as now corporations in the developed

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-73058317225425891002008-05-26T10:56:00.000-07:002008-05-26T19:46:35.550-07:00

Few days back, I watched a webinar on BAM hosted by ebizq.com - BAM for BPM Survey Results Are In! Learn What’s Driving New BAM Investments. While the webinar was good as it presented application of BAM in a number of different business scenarios, the presentation left me in doubt on whether organisations need to invest in best of breed BAM technology or can they leverage their investment in BI /

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-6457226955072988112008-05-11T04:37:00.000-07:002008-05-13T21:18:16.706-07:00

For almost three decades now, business process management has been seen as a tool to achieve business excellence. Business organisations have implemented methodologies, standards & tools such as TQM, ISO 9000, Six Sigma, Business Process Re-engineering, Activity Based Management with various objectives such as enhancing customer satisfaction, reducing cost, increasing market share, improving

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-22250064093806904262008-02-24T05:28:00.000-08:002008-03-09T10:39:10.138-07:00

In the last week, I attended two events, first IBM Forum 2008, a premier event held by IBM across major business capitals and second, Gartner CIO Summit. And surprisingly when I attended Gartner summit, which took place after IBM Forum, I couldn't help but experience deja vu feeling. There was a pattern. Innovation and Talent management were the topics discussed by many a speaker!The most notable

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-9255964234544946122008-02-03T05:48:00.001-08:002008-12-09T17:00:14.090-08:00

Dummies series book on BPM! Probably an indications that now there is enough interest in Business Process Management Systems amongst business and IT community. The book is being published by Software AG, so I guess the book may talk about Business Process Management Systems rather than Business Process Management.You can register for the free copy of the book on Software AG website. So, happy

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-25132148583502672452008-01-13T01:34:00.000-08:002008-01-13T03:11:02.439-08:00

Global360, one of the leading providers of BPM System has made available BPM systems reports from two of the biggest IT Research and Advisory firms - Gartner and Forrester. They can be downloaded from here:- Gartner BPM Systems Magic Quandrant 2007- Forrester Human Centric BPM for Microsoft PlatformMy suggestion. Read these reports, but make decisions based on your criteria. In case of software

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-38927056174444781792008-01-09T09:02:00.000-08:002008-01-09T10:43:14.831-08:00

Eric Kimberling asks this question which is often asked by many a ERP buyer. Especially now that ERP market has consolidated with 3-4 large players dominating the market, and ERP systems having undergone an evolution of about 20 years, have ERPs become commodity? I do not think every ERP is same. Every ERP has a different history & evolution and hence unique strengths & weaknesses. So Some ERPs

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-84796481904859482192007-12-30T04:56:00.000-08:002007-12-30T07:58:13.957-08:00

The downside of being an on-line users is that at any point in time I have to remember atleast 5-7 different usernames and passwords. Be it my e-mail, bank, on-line trading account, insurance policy account, every service provider of these on-line services implements a different information security and user management policy.Yesterday, while I was subjected to change my internet banking password

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com2tag:blogger.com,1999:blog-21004474.post-58343343636941329712007-12-23T08:19:00.000-08:002007-12-23T08:20:54.368-08:00

Mike Kavis asks a relevant question: Why do we hate process anyways? I have experienced this and I am sure many project managers and IT leaders must have found very tough to sell "process" to their team members. Well, following process means extra efforts for people following it. And a number of times, if you are part of an industry in emerging economies, organizations are expected to achieve

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-4486603559728060372007-12-16T02:58:00.000-08:002007-12-16T09:12:01.715-08:00

Before I explain my point, I would like to share my recent experience. In the last couple of years, I have had opportunity to witness a few New Business process automation initiatives involving BPM, Document Management Systems and Document Capture systems. The key user groups for such initiatives are Data Entry users and Underwriters. Data Entry operators are required to enter at least 150-200

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-63072021360184887282007-12-10T18:39:00.000-08:002007-12-10T18:41:07.539-08:00

An activity is a sub-set of process. For example, new business process in Insurance industry can comprise of activities such as Application Data Entry, Underwriting, and Policy Issuance. Whereas an event is an occurrence or an outcome which is of significance, and based on which typically, a business rule can be triggered. For a example, an event could be start of an activity, end of an activity,

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-26148261627579092152007-12-09T07:38:00.000-08:002007-12-10T11:36:25.466-08:00

Business - IT alignment is the most talked about issue amongst It professionals, consultants, analysts and senior management. Take any Corporate IT strategy report, and you will find a chunk of pages dedicated to IT Governance framework with components such as Steering Committees for prioritisation and monitoring of IT projects, Project Management Office, etc. But does governance framework alone

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-81480016048707669522007-08-02T02:35:00.000-07:002007-08-02T22:48:12.637-07:00

I am in the middle of a job change after almost 4 years. Last time I was in a similar situation in 2003, when I left my job in IT consulting to be on other side of the table to join one of the leading private life insurers of India. I performed various roles and moved from business analysis organization to project management office to IT organization within the company. Most of the time IT

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-3837433776329714182007-07-08T05:42:00.000-07:002007-07-08T07:03:17.455-07:00

Recently BIinAction.com and ebizq.com organized a webinar on Business Intelligence (BI), which was conducted by Boris Evelson of Forrester Research. The webinar: Current State of the Business Intelligence Market gave a very good overview on BI space covering the following: Definition of BI, Solution components of BI, Market players, and the future trends. It is a very good resource for beginners

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-10786688923567598862007-06-28T11:56:00.000-07:002007-06-28T12:56:34.692-07:00

Capgemini stock in Paris rose 3.7% today on the news that Infosys is considering a bid for Capgemini. The news is widely reported in Indian as well as international media. If this deal indeed goes through, then it would be the biggest overseas acquisition by an Indian corporate. Capgemini's market cap is about US $10 billion.Most of the Indian IT services firms are US focused with very little IT

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-89608512721030851552007-06-28T03:30:00.000-07:002007-06-28T03:38:09.608-07:00

Here are 2 good articles on SaaS:1. Is the SaaS Model a Friend or Foe? by Jeff Kaplan2. Architecture Strategies for Catching the Long Tail by Frederick Chong and Gianpaolo Carraro, Microsoft CorpThe first one reviews SaaS from users perspective and is meant for business users. While the second one discusses the underlying architecture & maturity model and is meant for technical architects.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-26942422251630058002007-06-24T01:42:00.000-07:002007-06-24T02:09:21.224-07:00

I came across these video clips introducing SOA posted on YouTube. Though, these are 3 different videos, they present 3 different analogies of the same concept. Take a look!SOA as building blocks:SOA as wardrobe:SOA as music notes:

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-43504752993306620642007-06-20T11:38:00.001-07:002007-06-20T12:58:22.602-07:00

Business Process Management (BPM) blogosphere is buzzing with discussions on integration of BPM & Business Intelligence (BI) infrastructure. Some of the bloggers and analysts have even predicted consolidation of BPM and BI offerings into single product.Business Activity Monitoring (BAM) is considered to be an integral part of modern BPM systems. BAM makes BPM system a complete process life-cycle

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-64142094484802895622007-06-10T08:16:00.000-07:002007-06-10T10:11:53.370-07:00

Infosys Technologies last week announced that they are planning to launch their core banking solution "Finacle" as a service (SaaS). However, such a service would be offered only along with the large deals.Thats an interesting development. Because almost about a year back I had written a blog entry "BPM Series: SaaS, Shared Services, BPO - Will they converge?", which discussed possible

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com2tag:blogger.com,1999:blog-21004474.post-38242358667663018702007-06-10T04:35:00.000-07:002007-06-10T10:47:17.550-07:00

Sometime back I had written about an inspiring song "I hope you dance" from Lee Ann Womack. The video is as beautiful as the lyrics. Enjoy.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-34845160591597974532007-05-20T06:28:00.001-07:002007-05-20T07:45:06.166-07:00

"Your BPM Implementation is Bound to Fail" is not what a BPM project manager would like to be told about his or her BPM project. A colleague of mine recently brought my attention to an article published under the same title by Dr Raj Ramesh, founder of Top Sigma - a consulting outfit. I am sure Dr Ramesh' objective when he wrote this piece was not to scare project managers & enterprises and

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.comtag:blogger.com,1999:blog-21004474.post-52373812421350539982007-05-05T22:10:00.000-07:002007-05-05T23:03:01.420-07:00

Yesterday I and a couple of colleagues from our BPM team spent some time exploring WebSphere Process Modeler. The purpose of our exploration was to examine the possibility of using WebSphere Process Modeler as a process modeling tool across the organization replacing Visio. Unfortunately none of us are formally trained to use WS Process Modeler. So, after spending almost about 3 hours we managed

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-41104891357454945012007-04-29T07:00:00.000-07:002007-04-29T11:35:19.402-07:00

Had a frustrating time last week at the office dealing with our vendor engaged in the delivery of BPM project. This vendor is a small group of "passionate" technology specialists. Unfortunately every week they come to us with some reason or other seeking extension of project delivery timelines.The implementation partner we chose is a niche workflow focussed IT services company with limited

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-51251563392884158852007-04-22T08:03:00.000-07:002007-04-22T11:52:06.481-07:00

Recently I heard the podcast of interview of Leif Davidsen, Product Manager, WebSphere Application Integration, IBM. Interestingly, Mr Davidsen talked about multiple types of ESBs offered by IBM - 2 of which are ESBs that supported:- Services driven integration (WebSphere ESB), and - Application to application integration (Advanced ESB - WebSphere Message Broker)He also mentioned that IBM's

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-58335637660715742932007-04-15T09:10:00.000-07:002007-04-15T11:29:32.743-07:00

On April 5, Software AG - the German integration giant announced that they are acquiring US based integration company webMethods. The experts and analysts seem to be of the view that the webMethods acquisition complements Software AG offerings to the marketplace and positions them as one of the strong players in SOA and BPM space. Indeed. The challenge for Software AG now though is to integrate

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-58391920051144949612007-04-08T08:07:00.000-07:002007-04-08T08:14:11.322-07:00

PC Quest of India is inviting nominations for Best IT Implementations for the year 2007. The only qualification criteria is that the implementation be for use in India though hosted any where. So if you think you have an implementation to nominate, here is the way to go:http://forums.pcquest.com/itimplementationGood luck.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-68574535427464224942007-03-25T05:57:00.000-07:002007-03-25T07:04:36.764-07:00

The Wharton School, MIT Sloan School of Management, Pearson Education and Shared Insights have come together and instituted a project called "We Are Smarter Than Me". The basic premise of this project is "We is greater than Me". That is collective intelligence of "We" is greater than "Me" and collaboration amongst "We" can achieve much more than what could be achieved by "Me". The project aims at

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-81188313601102282212007-03-06T12:37:00.000-08:002007-03-06T13:13:05.589-08:00

During the panel discssion at BPM In Action, Phil Gilbert of Lombrdi Software made an interesting point about process agility. He said that process agility is not only about being able to change process on-the-fly but is infact more about bringing visibility of the process and process parameters to the process owners. Without such run-time visibility and in the absence of data, process owners

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-46222239176030886872007-03-06T10:57:00.000-08:002007-03-06T13:08:12.505-08:00

I am just back from a panel discussion at BPM In Action - a virual conference organized by ebizQ. At the outset, I must congratulate ebizQ for organizing this event. This virtual conference is indeed a real example of exploiting the power of the web. I and many others like me could participate in the event from almost anywhere and everywhere in the world with minimum cost. Now about the topic of

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-44093568650064120652007-03-04T05:30:00.000-08:002007-03-04T07:44:47.997-08:00

Last week I attended "Lotusphere Comes To You" event held in Mumbai. IBM announced the launch of Version 8 of Lotus suite of products. What I liked about what I heard was that IBM is talking a lot about open standards. IBM is consolidating the positioning of Lotus as a solution for enterprise collaboration and communication needs. Enhancements have been made to Sametime to offer not just IM needs

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-54595858426747365392007-02-19T15:34:00.000-08:002007-02-22T19:09:38.801-08:00

ON Demand BPM is a recent phenomenon that is creating some excitement and expectations in the BPM space. Essentially, BPM system offered as a subscription based service is being referred to as "On Demand BPM". So far, Lombardi software and Appian are the known BPM vendors who are offering "On Demand BPM". As per Sandy Kemsley's recent blog, Lombardi is offering their process analysis tool while

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-16991459176844961312007-02-11T02:25:00.000-08:002007-02-11T03:06:42.863-08:00

Last Thursday two news articles caught my attention. Both were in the context of Outsourcing. One referred to the outsourcing deal between IBM and Bharti Airtel - India's largest private telecom operator. While the other referred to KPMG's survey on outsourcing. In March of 2004, Bharti Airtel inked 10 year IT outsourcing contract with IBM. The deal value was then pegged at US $700 million.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-18002399509659029802007-02-04T10:33:00.000-08:002007-02-04T12:20:22.777-08:00

Resolution #4: I will have performance benchamrking done before every BPM roll-outA typical BPM implementation such as the one I was involved in recently, for automation of New Business process involves integration and interaction with multiple back-office systems. In a number of cases, BPM implementations also have imaging or content management system as one of the components. And if such BPM

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-91147191898114463172007-01-28T03:57:00.000-08:002007-01-28T04:26:54.235-08:00

Resolution #3: I will execute "Lean" projects!Our BPM & Imaging project began in Jan'06 and went live in 11 months later in Nov'06. We implemented BPM & Imaging system in our New Business area integrating BPM system with our new business data entry system, core insurance system, automated underwriting system and policy printing system. Besides integration, we also had to migrate our imagebase of

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-3554036613228286122007-01-20T05:38:00.000-08:002007-01-20T06:25:48.461-08:00

A few days back I read an interview of Deepak Ghaisas, CFO of iFlex in some technology section of Economic Times. He was quizzed on how he manages technology. Incidentally he has 2 laptops which are synchronized once a week, 2 Nokia cell phones and some 10 odd pen drives with wide range of storage capacities. He also receives about 600 mails a week. {Incidentally, I only receive may be 40 work

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-73015483522203849422007-01-13T10:11:00.000-08:002007-01-13T11:05:38.336-08:00

Business Process Management Group (BPM Group) is one of the leading agencies building community of professionals engaged in business process and change management. BPM Group also offers certification course in Business Process Management. Titled as Certified Process Management - Practitioner (CPI-M), it is 5 day classroom course followed by post course work. It costs about USD 4500+.Large no. of

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-63471455859365402012007-01-04T08:51:00.000-08:002007-01-07T08:52:33.395-08:00

Resolution #2: I will not be swayed by vendor "sales talk" about product features and capabilities.During sales cycles, vendors will tell you that almost anything and everything is possible through their Business Process Management (BPM) suite "on-the-fly". Rome can be built in a day and Taj Mahal would be constructed in a matter of minutes. May be. But make no mistake, BPM is serious business

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-33979910857305620922006-12-30T08:49:00.000-08:002007-01-07T08:51:25.869-08:00

Year 2006 has been a very hectic but interesting one. The year started with a very hazy picture of our BPM implementation. We knew what we wanted to achieve. However, considering the complexity associated with the project, there was tremendous anxiety about the outcome of the project. As we move into the new year, how do we feel about what we have achieved. Well, we have gone live in a pilot mode

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-55586140107337227052006-12-25T08:48:00.000-08:002007-01-07T08:49:48.443-08:00

Jeev Milkha Singh is India's top golfer. This year he won 3 tournaments on the asian and 1 on the european circuit. This helped him move up in rankings by more than 250+ ranks to a position of 37th in the world ranking in just 1 year. An amazing performance, especially considering that his last win came six years ago. So, what's a golfer got to do with this process and technology oriented blog?I

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-62790074252348552402006-12-17T08:46:00.000-08:002007-01-07T08:48:55.241-08:00

A couple of days back, I received a mailer from TIBCO announcing free download of their business process modeler software - TIBCO Business Studio. After Intalio and Savvion, TIBCO becomes third mainstream BPM company to offer either complete or some component of their BPM suite to business users free. Models of offering from them are different. Savvion and TIBCO are offering their BPM modelers

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-19549602677468142342006-11-02T08:44:00.000-08:002007-01-07T08:46:49.077-08:00

I had an interesting day today. I attended one day workshop on Enterprise Architecture by none other than Mr John Zachman. Mr. Zachman is a passionate and entertaining speaker. He tried to explain his framework as lucidly as possible. But as he himself said during his presentation, "more you know about something, more you do not know about it". Having been introduced to the framework by the man

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-89788366952658079772006-09-20T07:57:00.000-07:002007-01-07T07:59:35.829-08:00

Continued from SaaS, Shared Services, BPO - Will they converge? Recently, we had a presentation from one of the Big 5 of the Indian IT services firms. The topic of the presentation was Outsourcing - integrated IT as well as process outsourcing. The speaker was an enterprising and enthusiastic chap who clearly oversold the service offerings from his company. At one point in time he claimed that

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-71239515877581033352006-09-18T07:51:00.000-07:002007-01-07T07:55:27.231-08:00

Just after we had started our BPM implementation in December 2005, I had written a blog entry - Challenges of Implementing BPM system - listing all our major challenges. They were:- Change Management; Change from paper to image based processing- Managing expectations of the users and top management- Commitment of resources to the project- Integration of BPM system with back-office systems- Image

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-31094611516893420422006-09-17T07:42:00.000-07:002007-01-07T07:49:38.853-08:00

Well, that is what I can say as far as our organization is concerned. After having experimented with placing Business Analysts (BA) with individual functions and then as an independent organization neither with functions nor with IT, we have finally merged our BA organization, which we called PMO (Project Management Office) with IT Systems group, which consisted of programmer analysts and system

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-37040913046223181252006-06-25T07:37:00.000-07:002007-01-07T07:42:04.244-08:00

Now that’s an interesting question. Combination of SaaS - Software as a Service offered along with the process service either in the form of Shared Service or BPO seems very very feasible and attractive proposition. However, I think that SaaS, on its own, is yet to prove itself as a credible alternative to packaged / custom-built software applications. SaaS is in a very primitive form to convince

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1149326237190063672006-06-03T01:59:00.000-07:002006-06-03T02:41:05.993-07:00

About 4 months back I wrote a blog entry "Implementing Twiki - 01" on our attempts to implement TWIKI - an open source WIKI software, using which we wanted to build a Knowledge Management application for our Project Management Office. There has been so much talk about Open Source software that I was tempted to experience the fruits of Open Source first hand, besides we really do not have budget

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1146405656503598012006-04-30T06:19:00.000-07:002006-04-30T12:34:36.140-07:00

Reading the customer success stories of Salesforce.com and the apparent potential of SaaS (Software as a Service), we recently undertook a project to examine whether and how SaaS could be helpful to our company. Incidentally, unlike most of the poupular tech and management 3 lettered jarons, SaaS is a four letter acronym!On closer examination of the concept in the current form and our business

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1142162924360452492006-03-15T03:25:00.000-08:002006-03-15T00:55:47.506-08:00

On March 1, 2006 BEA Systems Inc announced the acquisition of Fuego Inc - provider of a pure-play Business Process Management System (BPMS). The announcement was very interesting at the same time very intriguing indeed.Interesting because, this is one more significant announcement made by BEA after the acquisition of Plumtree in August 2005. In the month of January, in my blog entry Year 2006 -

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1142189791700653482006-03-12T10:33:00.000-08:002006-03-12T11:04:01.783-08:00

I just got an email from a very wise and smart man who happens to be my brother. The contents of the mail were very encouraging and almost pushing me to acheive my immediate goal which for some reason I have been thinking is beyond my reach. The signature he chose for this mail contained a few lines from a song from Lee Ann Womack - "I hope you dance". I thought I should share this with you on

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1141763207858073032006-03-07T11:51:00.000-08:002006-03-07T12:26:47.900-08:00

Questions one should ask while mapping the process are:- what is the purpose of process being mapped?- what is the boundary of the process being mapped, i.e. the start and the end of the process?- what triggers the process?- what is the Level 0 process? what are the inputs, and outputs (product/service/decision)?- do I drill down to the next level?- what are the sub-processes within the next

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1139142624061780402006-02-05T04:08:00.000-08:002006-02-16T11:58:24.670-08:00

The most commonly followed techniques of process mapping are:- Flowcharting- SIPOC- IDEFFlowcharting: Flowcharting technique of process mapping is the most basic method of process mapping. Flowchart is a graphical representation of sequence of activities carried out as part of the process from start to end along with their inter-relationships and inter-dependence.More on flowcharting:Flowcharting

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138818243051929952006-02-01T10:06:00.000-08:002006-02-01T10:24:03.103-08:00

I had a meeting with our IT team - our security analyst and system admin engineer - to formulate a plan of action to implement Twiki. And guess what, our security analyst began the meeting with a warning! "Open source?", he said, "do you know, there wouldn't be any support!!!" Rest of the meeting was equally disappointing. Mr security analyst is busy with IT audit and hence we would have to wait

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138735418179300662006-01-31T10:18:00.000-08:002006-01-31T12:09:19.566-08:00

Why should there be any resistance to open source or on-demand software, if they are of value to organizations? I have been pondering over this question myself. Is it just the case of resistance to change? Probably.Now last week, my team suggested that it was about time we had collaboration software to manage our projects documentation. And then I came across a news item on Twiki. Twiki is an

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138537720738737542006-01-29T04:20:00.000-08:002006-01-29T07:25:56.053-08:00

State of the CIO is the annual report published by CIO magazine based on the survey of heads of IT. The survey population of about 545 represents a wide spectrum of industries (Manufacturing, Medical/health care, Insurance, Finance, Education, Distribution, Government etc.) and size (Less than $100 Mn, $101 Mn - 999 Mn, $ 1 Bn & more). The survey results can be downloaded from CIO website. Are

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138455490389424312006-01-28T04:54:00.000-08:002006-01-28T11:27:21.100-08:00

The starting point of the implementation of BPM system (BPMS) is collecting process requirements by mapping the business process being automated. Any business process is a series of activities carried out by a performer or a group of performers in order to produce outputs by consuming inputs. A business process is always governed by business policies and business rules. Hence while, mapping the

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138163563794144752006-01-24T20:30:00.000-08:002006-01-25T06:00:56.963-08:00

Soon, we will be starting with the implementation of BPM, Content Management & Imaging system to automate new business process within my organization. New business process spans across different functions, which have different levels of interest and motivation to implement the system. During the scoping exercise, we found that we will be required to integrate at least 6-7 different back-office

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1138119952252918772006-01-24T08:24:00.000-08:002006-01-24T11:01:28.406-08:00

Our VP of Client Services and Underwriting is back from Egypt where he was invited to speak on Role of IT during a CIO conclave. I had a brief discussion with him about his Egypt visit when he managed to stump me with a question. Apparently he asked CIOs gathered in Egypt that why there were not many examples of CIOs becoming CEOs of corporations. Very simple. Because most of the deserving

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1137942570621679092006-01-22T07:07:00.000-08:002006-01-25T05:31:33.523-08:00

Thanks a lot Phil for your comments. You make valid points about #2 and #3 of my blog post “I hate to say you have lost”.In case of #2, your observations are valid. Especially, if the technology is new, indeed it makes a lot of sense on the part of the vendor to educate prospects and I am sure this could even lead to drastic change in requirements on the part of prospect.In case of #3, I agree

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1137696318595510212006-01-21T10:37:00.000-08:002006-01-21T13:10:21.113-08:00

The most difficult stage during any system evaluation exercise for user organizations is to communicate the decision to loosing software vendors. Not because organizations are not fair in their evaluation or want to be opaque about their assessment. But because vendors find it very difficult to digest the decision. And why not? A deal represents acceptance, reward, passion, growth, continuity....

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1137611965575038382006-01-18T10:47:00.000-08:002006-01-21T12:19:47.610-08:00

Last few days I have had discussions with our Head of Client services and Underwriting about his challenges at work and in turn his expectations from IT in order to overcome these challenges. Incidentally, he has been invited to speak in a CIO conclave being held in Egypt. The theme of his talk: Crossing the functional divide - Expectation from IT department. While we discussed and debated many

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-1137321572445446652006-01-15T02:37:00.000-08:002006-01-18T19:07:31.410-08:00

Around a year back, when we were evaluating BPM & Content Management system for our organization, I was attending a presentation from one of the leading ECM vendors, who also offered a very good BPM system (BPMS). During the presentation I asked the marketing manager making the presentation, what in his opinion offered more value BPM & ECM. "BPM" he answered in a flash! Not surprised by his

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-80996405844850045902005-07-08T01:17:00.000-07:002008-01-13T01:18:50.637-08:00

As a CIO, if you are convinced that BPM Systems is the right direction for your organization, then you'll certainly have a tough time in choosing a BPM System vendor. Not because you don't have choice but because you have too much it. BPMI.org or IT research and consulting firms such as Gartner or Forrester will offer you at least 30-40 candidates. To understand their offerings, it is essential

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-40653919439248546422005-07-03T01:13:00.000-07:002008-01-13T01:15:52.641-08:00

Business Process Management (BPM) systems offer benefits to business users, which are both quantitative as well as qualitative in nature. They can have direct impact on the topline and bottomline of the organization depending upon where they are used to automate and manage business processes. Some of the key benefits of business process management system are:BPM systems improve process

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-45955411560695137102005-06-19T00:58:00.000-07:002008-01-13T00:59:00.127-08:00

Continued from ERPs are not enough! - Part I BPM systems make possible end-to-end process management across the enterpriseA business process can be defined as a series of activities (transactions) carried out to produce an output by consuming inputs. Business process has to deal with information flow logic, control flow logic and transaction logic. Control flow logic determines the sequence of

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-41377071999697122532005-06-12T00:56:00.000-07:002008-01-13T00:57:58.402-08:00

A number of IT staff and end-users with whom I dealt with during my stint with Business Process Management (BPM) system vendor always asked me, "Why BPM system, when we have implemented an ERP system?" Indeed a good question. After all, ERPs are supposed to integrate & automate business processes. And now, some of the leading ERP providers have even incorporated workflow systems as part of their

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com1tag:blogger.com,1999:blog-21004474.post-51550737604347648172005-05-29T00:55:00.000-07:002008-01-13T00:56:08.262-08:00

Business processes flow across functions and consist of series of activities, which are manual or automated. For example, a new business application process in life insurance industry is the series of activities such as receipt & scrutiny of application form by customer service executive, data entry in core insurance system by data entry operators, underwriting of the application by underwriters,

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-3794453075802657292005-05-22T00:52:00.001-07:002008-01-13T00:54:35.861-08:00

A complete Business Process Management (BPM) System supports business users along all the phases of the "Process Lifecycle": Process Definition, Process Execution & Control, and Process Monitoring & Improvement. Process Definition is the phase when process analysts analyze & define business process in terms of activity flow, information flow, business policies & constraints (rules), performers

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0tag:blogger.com,1999:blog-21004474.post-29425779387947479412005-05-19T00:47:00.000-07:002008-01-13T00:52:02.540-08:00

Through-out my career, either as a management consultant or as an industry executive, I have always been fascinated by the potential, business processes offered to organizations to excel at the marketplace. So, when I worked on Business Process Management Systems (BPMS), I was certain, that BPM Systems would play the role of central nervous system in IT architectures of every organization.

Vinayak Khadyehttp://www.blogger.com/profile/04951775117724155175noreply@blogger.com0