BPM Series: Process Agility - An interesting point of view from Phil Gilbert

During the panel discssion at BPM In Action, Phil Gilbert of Lombrdi Software made an interesting point about process agility. He said that process agility is not only about being able to change process on-the-fly but is infact more about bringing visibility of the process and process parameters to the process owners. Without such run-time visibility and in the absence of data, process owners cannot really control the process, manage exceptions and improve or modify the business process.